Do not panic. This is normal.
Remember - Cliff & Pebble bench tests our machines before shipping them to you. We do this to ensure the machine is fully functional after it's long journey from Italy! Our warehouse crew does the best they can at draining the boilers however sometimes there is excess water in the boiler. During shipping, this water may leak out. It's nothing to worry about and we can assure you you were not sent a used machine!
**a signature WILL BE REQUIRED for delivery**
Our return/exchange policy states any damage must be reported within the first 7 days of receipt. If you machine was shipped on a pallet via freight, write of brief description of the damage on the Bill of Lading and report it to us immediately.
Send photos/videos to email@example.com and reference your 4 digit order number in the subject line.
Should your machine arrived damaged, do NOT attempt to open the machine to perform repairs. This will VOID your warranty. Contact us first to speak with a service technician.
This applies for anything that may ever go wrong with your machine. Opening the machine with the intent to repair on your own will VOID your warranty. You MUST contact us first.
Your portafilters may not sit perfectly perpendicular to the machine for a while. This is completely normal and WILL NOT have an effect on the quality of espresso coming out.
DO NOT force the portafilters.
Over time, the group head gasket will loosen up allowing your portafilters to sit perpendicular to the machine.
You have 30 days to play around with your new machine (from the date of purchase). If you placed a preorder, the 30 days will start from the date in which your machine was shipped to you.
DO NOT ship the machine back to us without contacting a representative first. We will email you prepaid labels to have the machine come back (if within the 30 day period).
Adding a third party part or device to your machine not made by Rocket Espresso Milano will VOID YOUR WARRANTY.
This includes flow control devices from other manufacturers.