Try anything 100% risk-free for 30 days.

Buy It, Try It, Return It - for FREE!


Try any product risk-free for 30 days. If you don't love it, we want it back and we'll pay to have it come back. 


As long as your item is in good condition, contains all original boxes and accessories, you won't be charged a restocking fee.*


Please be sure to review every dealer's return policies. Most are filled with fine print resulting in hefty restocking fees or shipping charges. We think that's wrong!

If you don't love it, we'll pay to get it back.

Zero hidden fees. Zero BS.

We fully encourage you to read competing return policies before making a buying decision.


✔️We pay return shipping.

✔️No restocking fees*

✔️No other hidden fees.

✔️Refunds applied within 3-5 business days.

✔️No wait time on exchanges.


*restocking fees of up to 20% may apply on orders returned before delivery or use

View Our Full Return Policy

  • What exactly does free returns mean?

    If you decide you don't like your gear within the first 30 days of purchase, Cliff & Pebble will send you a pre-paid return shipping label (via email) to have it come back. We're one of the only dealers out there that won't make you pay to ship it back. 


    *sale/outlet center items excluded*


    Exceptions:

    • Items returned before use or delivery are subject to a 20% restock fee

  • Is my item eligible for a return?

    Return criteria (all must be met):

    • Less than 30 days have gone by since your purchase
    • Item is still in original boxes
    • Item is in "like-new" condition
    • Item contains ALL original accessories
    • Item has been used in a domestic setting (C&P does not sell commercial products)
    • Item does not contain any scratches, dings, dents, or other cosmetic damage

  • Does the condition matter?

    Yes. Your machine needs to be in "like-new" condition in order to avoid any sort of restocking fee. 


    Like-New Definition:

    • No cosmetic blemishes or scratches
    • Includes all original accessories
    • Includes all original boxes, user manual, etc.
    • Boiler has been drained (espresso machines) before shipping it back
    • Item was packed with all original packing material to ensure maximum protection

  • What happens if I want to return after 30 days?

    You can still return however Cliff & Pebble is only responsible for return shipping during the first 30 days of purchase. After that, shipping will be your responsibility. 


    You can view our full return policy here. 

  • What about exchanges?

    Exchanges are free as well within the first 30 days of purchase. 


    Exchange Policy > 

  • When does the 30 day period begin?

    From the date of purchase.


    If your item is backordered at the time of purchase, your trial will begin the day your order ships. 

  • Will I be charged a restocking fee?

    As long as your item is in like-new condition, contains all original accessories, is still in it's original packaging, and you carefully followed our return instructions (drained the boiler, etc) you will not be charged a restocking fee.


    *Items returned before use or delivery are subject to a 20% restocking fee.