Buy It. Try It.

Don't Love it? Send it back - for free.

We're raising the bar when it comes to customer service.


Cliff & Pebble is the only dealer who offers free returns. We also promise to never charge you a restocking fee as long as your item is returned with all original packaging, accessories, and everything else it may have come with within 30 days of purchase. 


*sale/outlet center items are excluded from this policy and cannot be returned

If you don't like it, we'll pay to have it come back.


With our risk-free 30 day trial, any item returned within 30 days of purchase can be done so for free. We pay the return shipping by quickly emailing you a prepaid return label. 


*sale/outlet center items are excluded from this policy and cannot be returned

Doesn't everyone offer free returns?

No. Not even close. Every other dealer will not only make you pay to ship an order back but they'll charge you a 10% restocking fee regardless of the condition. Even if you never opened the box, they'll still slap a fee on you.

What they're saying.

Buy It, Try It, Return It - for FREE!


Try any product risk-free for 30 days. If you don't love it, we want it back and we'll pay to have it come back. 


As long as your item is in good condition, contains all original boxes and accessories, you won't be charged a restocking fee.*


Please be sure to review every dealer's return policies. Most are filled with fine print resulting in hefty restocking fees or shipping charges. We think that's wrong!

Zero hidden fees. Zero BS.

We fully encourage you to read competing return policies before making a buying decision.


✔️We pay return shipping.

✔️No restocking fees*

✔️No other hidden fees.

✔️Refunds applied within 3-5 business days.

✔️No wait time on exchanges.


*We hate restocking fees just as much as you. As long as you return ALL merchandise including all accessories in their original boxes, you will not be charged a restocking fee.

View Our Full Return Policy

  • What exactly does free returns mean?

    If you decide you don't like your gear within the first 30 days of purchase, Cliff & Pebble will send you a pre-paid return shipping label (via email) to have it come back. We're one of the only dealers out there that won't make you pay to ship it back. 


    *sale/outlet center items excluded*


    Exceptions:

    • Items returned before use or delivery are subject to a 20% restock fee

  • Is my item eligible for a return?

    Return criteria (all must be met):

    • Less than 30 days have gone by since your purchase
    • Item is still in original boxes
    • Item is in "like-new" condition
    • Item contains ALL original accessories
    • Item has been used in a domestic setting (C&P does not sell commercial products)
    • Item does not contain any scratches, dings, dents, or other cosmetic damage


    Excluded from this policy:

    • Sale items (ReFill)
    • Outlet center items

  • Does the condition matter?

    Yes. Your machine needs to be in "like-new" condition in order to avoid any sort of restocking fee. 


    Like-New Definition:

    • No cosmetic blemishes or scratches
    • Includes all original accessories
    • Includes all original boxes, user manual, etc.
    • Boiler has been drained (espresso machines) before shipping it back
    • Item was packed with all original packing material to ensure maximum protection

  • What happens if I want to return after 30 days?

    You can still return however Cliff & Pebble is only responsible for return shipping during the first 30 days of purchase. After that, shipping will be your responsibility. Additionally, a 20% restocking fee will apply regardless of the condition of your product(s). 


    You can view our full return policy here. 

  • What about exchanges?

    You are free to exchange your order within 30 days. Shipping it back is your responsibility.


    Cosmetic damage does NOT qualify for an exchange. 


    Exchange Policy > 

  • When does the 30 day period begin?

    From the date of purchase.


    If your item is backordered at the time of purchase, your trial will begin the day your order ships. 

  • Will I be charged a restocking fee?

    As long as your item is in like-new condition, contains all original accessories, is still in it's original packaging, and you carefully followed our return instructions (drained the boiler, etc) you will not be charged a restocking fee.


    *Items returned before use or delivery are subject to a 20% restocking fee.