Try it risk-free for 30 days. We pay return shipping.

Buy It, Try It, Return It - for FREE!


Try any product risk-free for 30 days. If you don't love it, we want it back and we'll pay to have it come back. 


As long as your item is in good condition, contains all original boxes and accessories, you won't be charged a restocking fee.


Please be sure to review every dealer's return policies. Most are filled with fine print resulting in hefty restocking fees or shipping charges. We think that's wrong!

Buyer Beware.

We fully encourage you to fully review the return and exchange policies of every dealer you're considering purchasing from. 


Why? 


Most, if not all of our competitors have hidden fees. Even when an item is returned during the normal return period (usually 30 days). To make matters worse, they charge these ridiculous restocking fees no matter what. No matter the condition of the machine. 


Oh yeah - they'll make you pay to ship it back - no matter the condition. 


We find that to be absurd and wrong. 


Cliff & Pebble promises to never charge you a restocking fee considering the following is true:

  • Your item is in like new condition (not heavily used, scratched, etc)
  • You include ALL original accessories, and user manuals
  • Your item(s) are shipped back in ALL original packaging
  • You follow our return instructions carefully and fully drain the boiler before shipping an item back (assuming you purchased an espresso machine)


We also handle return shipping (via an emailed prepaid label) if an item is returned within 30 days of purchase. 

View Our Full Return Policy

  • What exactly does free returns mean?

    If you decide you don't like your gear within the first 30 days of purchase, Cliff & Pebble will send you a pre-paid return shipping label (via email) to have it come back. We're one of the only dealers out there that won't make you pay to ship it back. 


    *sale/outlet center items excluded*


    Exceptions:

    • Items returned before use or delivery are subject to a 10% restock fee

  • Does the condition matter?

    Yes. Your machine needs to be in "like-new" condition in order to avoid any sort of restocking fee. 


    Like-New Definition:

    • No cosmetic blemishes or scratches
    • Includes all original accessories
    • Includes all original boxes, user manual, etc.
    • Boiler has been drained (espresso machines) before shipping it back
    • Item was packed with all original packing material to ensure maximum protection

  • What happens if I wanted to return after 30 days?

    You can still return however Cliff & Pebble is only responsible for return shipping during the first 30 days of purchase. After that, shipping will be your responsibility. 


    You can view our full return policy here. 

  • What about exchanges?

    Exchanges are free as well within the first 30 days of purchase. 


    Exchange Policy >