Return Policy

Returns

Our policy lasts 30 days unless noted otherwise. If 30 days have gone by since your purchase, please contact us and we'll come to a return/exchange decision. You can still return your item(s) after 30 days however restocking fees may apply (see below) and you will be responsible for shipping the item(s) back to us - please contact us for return shipping addresses. 

To be eligible for a return, your item must be in like-new condition, in all it's original packaging and must contain all original accessories it came with. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

This policy does not qualify for orders placed on Amazon, eBay, Houzz or any other third party website. Please contact us for return policies/instructions if you purchased through a third party. 

Bundles

Bundles fall under the same policy listed above however ALL items must be returned from a bundle purchase. If only a portion of the purchased bundle are returned, Cliff & Pebble reserves the right to withhold your refund until ALL items are returned in excellent condition in it's original packaging and casing. 

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a espresso machine and grinder together and you return either item, the $200 bundle savings will be subtracted from your refund.

Restocking Fees

We dislike restocking fees just as much as you, trust us. It's because of this that we look to avoid them as much as possible. They are, however, necessary in certain cases so please read the below before shipping your item(s) back to us.  

**Tips to avoiding a restocking fee**

  • Include ALL original accessories from your item(s). 
  • Ship in the ORIGINAL boxes.
  • Re-pack your item(s) carefully to ensure maximum protection - this is a big one - should your machine arrive back to us damaged because you simply threw it back in the box, you will be charged a restocking fee of up to 20%.
  • If you have any questions, ask us before shipping your item(s) back! We're here to help in any way we can. 

Should you purchase a machine or grinder and no longer decide you want it before use or before delivery, a 20% restocking fee will be deducted from the total cost of your order. Slightly used machines within the 30 day return window will be examined once returned and are subject to up to a 20% restocking fee. We put these fees in place to cover the costs of shipping (freight and materials), and the fact that we can no longer sell them as brand new machines. To protect our machines during transit, we use custom boxes - the cost of which is considerable. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Out Of The USA

Should you ship your product(s) out of the USA, you are agreeing to void your warranty. Cliff & Pebble is not responsible for return shipping costs or repairs should your machine be shipped outside the United States. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cliffandpebble@gmail.com.

Sale Items/Open Box Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you believe your machine is defective, please contact us to submit a service ticket. Defective machines need to be returned to us for proper diagnosis. Once diagnosed, the defective merchandise will be repaired and returned as quickly as possible. Please contact us if you believe your sale/open box machine is defective. We do not assume shipping charges for open box items.

Free Gifts

Free gifts are not awarded and cannot be combined with other offers or open box items.

If you decide to return an item that received free extras or gifts cards you must return ALL those items with your order in it's original packaging. Should you decide not to do so, your refund will be deducted by the value of those items.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cliffandpebble.com and we'll get the ball rolling quickly.

Should you get your machine and decide it's not for you, we're happy to offer an exchange or upgrade where the difference is cost is on the buyer. Please contact us within 7 days of delivery to discuss exchanging your machine. Past that, return shipping will be on the buyer and depending on the condition of the machine, restocking fees up to 20% may be applied. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Expedited Shipping

Expedited Shipping is available upon request. Please call us at 1-800-410-8867 or email us at sales@cliffandpebble.com for an expedited shipping quote. Please note that because of the heavy nature of our products, expedited shipping is usually costly. 

Shipment times are only estimates and should be treated as such. Cliff & Pebble is not responsible for carrier times or late shipments. Various factors beyond our control can effect the delivery date of a product. If your product is not delivered on time, please note refunds for expedited shipping will only be granted if we, the shipper, were not able to release the package on time. 

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