Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, please contact us and we'll come to a return/exchange decision.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Bundles

Bundles fall under the same policy listed above however ALL items must be returned from a bundle purchase. If only a portion of the purchased bundle are returned, Cliff & Pebble reserves the right to withhold your refund until ALL items are returned in excellent condition in it's original packaging and casing. 

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a espresso machine and grinder together and you return either item, the $200 bundle savings will be subtracted from your refund.

Restocking Fees

Should you purchase a machine and no longer decide you want it before use or before delivery, a 20% restocking fee will be deducted from the total cost of your order. Slightly used machines within the 30 day return window will be examined once returned and are subject to up to a 20% restocking fee. We put these fees in place to cover the costs of shipping (freight and materials), and the fact that we can no longer sell them as brand new machines. To protect our machines during transit, we use custom boxes - the cost of which is considerable. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cliffandpebble@gmail.com.

Sale Items/Open Box Items(if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you believe your machine is defective, please contact us to submit a service ticket. Defective machines need to be returned to us for proper diagnosis. Once diagnosed, the defective merchandise will be repaired and returned as quickly as possible. Please contact us if you believe your sale/open box machine is defective. 

Free Gifts

Free gifts are not awarded and cannot be combined with other offers or open box items.

For most items, you are not required to return the free merchandise/gift card with the qualifying purchase item. However, the amount of the refund will be reduced by the prorated value of the free merchandise or the amount charged for the promotional gift card. Your receipt shows return values of each item.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cliffandpebble@gmail.com and send your item to: 1350 W. Fullerton Ave. Chicago Illinois US 60614.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1350 W. Fullerton Ave. Chicago Illinois US 60614

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Expedited Shipping

Expedited Shipping is available upon request. Please call us at 1-800-410-8867 or email us at sales@cliffandpebble.com for an expedited shipping quote. Please note that because of the heavy nature of our products, expedited shipping is usually costly. 

Shipment times are only estimates and should be treated as such. Cliff & Pebble is not responsible for carrier times or late shipments. Various factors beyond our control can effect the delivery date of a product. If your product is not delivered on time, please note refunds for expedited shipping will only be granted if we, the shipper, were not able to release the package on time. 

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