Effective June, 2023, our company will no longer accept price matching requests from competing retailers. We have carefully considered this decision and believe that our commitment to providing exceptional service, an unmatched 365-day return policy, a curated selection of espresso machines and grinders, and personalized customer support sets us apart from our competitors.

1. Superior Service and Return Policy

We take pride in offering exceptional service to our valued customers. Our team is dedicated to ensuring your satisfaction with every purchase. In addition, our industry-leading 365-day return policy provides you with the peace of mind that you can rely on us long after your purchase is made. We believe that this level of service and support exceeds any discount you may receive from other retailers.

2. In-depth Product Knowledge

Unlike our competitors who sell hundreds of SKUs and brands, we have deliberately chosen to offer a smaller, more curated selection of espresso machines and grinders from manufacturers we've formed personal relationships with since our founding in 2015. This deliberate approach allows us to develop an intensive knowledge of the products we sell. When you reach out to us via phone, email, or live chat, our knowledgeable team members will be able to provide you with detailed information and assistance that is unmatched by our competitors.

3. Personalized Service

We value the personal touch. We understand that every customer is unique, with specific needs and preferences. That's why we offer multiple channels for communication. Whether you prefer to call us, email us, or engage in a live chat, our dedicated team members are here to provide personalized support and guidance tailored to your requirements. We believe in building long-lasting relationships with our customers, and our commitment to personalized service reflects that.

4. Availability 7 Days a Week

We understand that questions or concerns may arise at any time. That's why we have extended our availability to be here for you seven days a week. Our live chat function operates even on weekends, ensuring that you can reach out to us whenever you need assistance. We value your time and strive to provide timely responses to your inquiries.

Although we will no longer accept price matching requests from competing retailers, we believe that our commitment to exceptional service, an unmatched return policy, in-depth product knowledge, personalized support, and extended availability sets us apart. We are confident that our dedication to providing an outstanding customer experience will continue to earn your trust and loyalty.

Thank you for choosing us as your trusted partner in fulfilling your espresso machine and grinder needs.

Sincerely,

Cliff & Pebble

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