Cliff & Pebble is an authorized dealer of every brand we sell.
How To File a Warranty Claim
BEFORE CALLING US - Please make sure you've sent us a photo or video of the issue (see below). Our service department requires this regardless of how minor/major you believe the issue may be. Videos help us diagnose the problem quickly without having you send the machine in. Calling us will only result in us asking for a photo or video of the issue before we can go any further.
Thank you.
Our Full Warranty Policy Can Be Viewed Here
Baratza - Baratza prefers to deal with all warranty issues directly. Please contact them directly at support@baratza.com or 1-877-701-2021
1. email sales@cliffandpebble.com
**in the subject line please include the following**
- your full name
- your four digit order number
2. include a video/photos
of any damage or issue you're experiencing. please be as detailed as possible.
3. we'll take it from there
we'll be in touch shortly!