How To File a Warranty Claim
BEFORE CALLING US - Please make sure you've sent us a photo or video of the issue (see below). Our service department requires this regardless of how minor/major you believe the issue may be. Videos help us diagnose the problem quickly without having you send the machine in. Calling us will only result in us asking for a photo or video of the issue before we can go any further.
Our Full Warranty Policy Can Be Viewed Here
Baratza - Baratza prefers to deal with all warranty issues directly. Please contact them directly at firstname.lastname@example.org or 1-877-701-2021