Email Us
Live Chat
Get A Call Back

Sales & Advice

1-800-410-8867, press 1

M-F : 9am to 5pm (cst)


Business Sales:

1-312-500-4212

Please no solicitors.

Customer Service

1-800-410-8867, press 2

M-F : 9am to 5pm (cst)


Please have your 4-digit order number handy

Admin Office

420 W. Huron Street, B106

Chicago, IL 60654


Cliff & Pebble DOES NOT have a showroom at this time. No machines are on hand at this address.

Need to file a warranty claim?

Warranty Claims
Email Us
Live Chat
Get A Call Back

  • Is my machine under warranty?

    If you are not sure if your machine or grinder is under warranty, please call or email us ASAP.


    If emailing, please included your 4-digit (ex: #1234) in the subject line with your full name. 

  • How do I file a warranty claim?

    Contact us via phone or email. We'll get your machine fixed as quickly as possible!


    Warranty Information

  • Do you have a showroom?

    At the moment, we do not. 


    Our office is purely administrative. NO machines or grinders are on hand. Local pickup of products is not currently available. 

  • Will I be charged sales tax?

    Unless you're order is being shipped to the State of Illinois (Go BEARS), you will not be charged sales tax. 

  • How much is shipping?

    Shipping is free on orders over $49!


    Otherwise, shipping will depend on your location. Please see rates at checkout. 

  • Who pays shipping if I'm returning my order?

    If within the first 30 days of your order placement, Cliff & Pebble covers return shipping. 


    Outside 30 days, contact us and we'll let you know where to ship your order!

  • Is a signature required for delivery?

    Yes. 


    Due to the value of our products a signature will be required. You can request to have this waived however please understand that doing so releases Cliff & Pebble from any and all liability should you order be stolen, lost, or damaged. 

  • Do you ship internationally?

    No. 


    At the moment we only ship to the Continental USA.

  • Can I ship my order outside the USA?

    Sure however please understand that doing so will void your warranty with us. 


    We will not be responsible for return shipping should your product need to come back for warranty work during the warranty period.