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Your questions, answered.
Order Information
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How can I check the status of my order?
Email confirmations are sent directly after your order is placed. In that email you'll find a link that will take you directly to your order status page.
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Will I be charged sales tax?
Items shipped to the following States will be required by law to pay sales tax:
Illinois
Massachussets
Maryland
Washington (State)
California
Louisiana
If your item is being shipping to any other State, you will not be charged sales tax.
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Can I cancel my order before it's shipped?
Yes, however a 3% credit card processing fee will be deducted from your refund.
Please understand we are not reimbursed these fees from your order nor do we keep them if it is cancelled prior to shipment.
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I don't live in the USA, can I buy from you?
Cliff & Pebble only sells and ships products built for use in the USA (110V).
We also will only ship a product to the continental USA. Should you purchase a machine from us, have it shipped to a US address, and then ship your product outside the country, your warranty will be voided and we will not be responsible for return shipping should anything go wrong.
Warranty Information
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Is my machine under warranty?
If you are not sure if your machine or grinder is under warranty, please call or email us ASAP.
If emailing, please included your 4-digit (ex: #1234) in the subject line with your full name.
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How do I file a warranty claim?
Contact us via phone or email. We'll get your machine fixed as quickly as possible!
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Who pays shipping if I need to send my product in for a warranty repair?
Cliff & Pebble will cover all shipping costs if within the first 90 days of your purchase date.
After 90 days, the customer will be responsible.
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Can I take my item to a local repair shop?
Yes, you are welcome to do so however all labor costs will then be your responsibility. Cliff & Pebble only covers this when our technicians are performing the warranty work.
We will, however, ship out any part you may need at our expense.
Shipping Information
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How much is shipping?
Shipping is free on orders over $99!
Otherwise, shipping will depend on your location. Please see rates at checkout.
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Who pays shipping if I'm returning my order?
If within the first 30 days of your order placement, Cliff & Pebble covers return shipping.
Outside 30 days, contact us and we'll let you know where to ship your order!
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Is a signature required for delivery?
Yes.
Due to the value of our products a signature will be required. You can request to have this waived however please understand that doing so releases Cliff & Pebble from any and all liability should you order be stolen, lost, or damaged.
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Do you ship internationally?
No.
At the moment we only ship to the Continental USA.
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Can I ship my order outside the USA?
Sure however please understand that doing so will void your warranty with us.
We will not be responsible for return shipping should your product need to come back for warranty work during the warranty period.