365 Day In-Home Trial

How it works:

This policy is valid only on orders placed on or after October 28th, 2022 and is not valid on outlet center items.

cliff and pebble return policy

Doesn't everyone offer 365 day returns?

No. Not even close.


C&P's return policy - try your gear (that's right you can actually use it) for an entire year. Return it within 30 days and we'll cover the shipping, no restocking fees unless you return it in poor condition, without all accessories, or not in original packaging.

Our competitor's policies - 30 days (some only offer a 10 day return window), you pay the return shipping no matter what, in most cases the machine can't even be used to receive a full refund.


Please read our return policy in full here.


Any item canceled before shipment will incur a 3% credit card processing fee.

If exchanging an item instead of a return, you will not be charged a restocking fee, ever. The value of your machine will be determined after a brief inspection.

* depends on condition, whether or not item(s) are returned in all original boxes and includes all original accessories and free gifts.

** subject to inspection. Item(s) must be in all original boxes, include all original accessories and free gifts.

Any item returned before use or delivery is subject to a 20% restocking fee. Should you decide to opt for an exchange, you will not be charged a restocking fee at any time however the value of your gear will be determined by us once we inspect it.


Not valid on outlet center items, accessories, gift card, or items purchased outside of www.cliffandpebble.com

Your questions, answered.

Doesn't everyone offer 365 day returns?

No, not even close.


Most dealers claim to have some sort of a risk-free 30 day only trial however what they don't tell you (at least not in plain sight) is that should you decide to return your gear even within the 30 day timeframe, not only do YOU have to pay to have it come back but you'll most likely also be charged a 10% restocking fee just for the pleasure.


With us, not only do we cover return shipping within 30 days but we also allow our customers to return product(s) for an entire year.


Average cost to ship an espresso machine - $225

What are the requirements?

Your product(s) can be used however the following must also be true in order to qualify for a return:

  • You must have all original boxes

  • You must return all original accessories that may have come with your machine or grinder

  • You must return any free item(s) you were awarded with your order


Items returned after 30 days will additionally go through a small inspection once we receive the machine to determine it's condition.

Do I get a refund or store credit?

Either - the choice is yours.


Should you opt for an exchange/store credit, you will not be charged a restocking fee at any time however the value of you gear will be determined by us after a brief inspection upon receipt.

What can I do to make sure I get the highest refund possible?

Take the following steps to ensure you get the max refund/store credit:

  • Keep your boxes in excellent condition

  • Be sure to return everything including all accessories

  • Be sure to return any items that were awarded for free with your order

  • If returning an espresso machine, drain the boilers entirely prior to repacking. Ask us for help if you need.

  • Clean your product(s) as best you can

  • Pack your product(s) using as much packing material as possible. Consult with your local UPS or FedEx stores for assistance.

When will my refund be applied?

Please allow between 3 and 5 business days for inspection and your refund to be processed.

This policy is valid only on orders placed on or after October 28th, 2022 and is not valid on outlet center items.