You have an entire year.
Read our return policy in full here.
365-Day Returns
(this policy excludes outlet center items, commercial products, accessories, and coffee)
Return within 30 days
Who pays return shipping? You.
Restocking fee? No**
Return within 60-90 days
Who pays return shipping? You.
Restocking fee? Yes**
(not to exceed 10%)
Return within 120 days
Who pays return shipping? You do.
Restocking fee? Yes**
(not to exceed 15%)
Return within 365 days
Who pays return shipping? You do.
Restocking fee? Yes**
(not to exceed 20%)
**we reserve the right to alter any restocking fee in the event your product(s) are not returned in their original boxes, or are missing items. The amount charged will depend entirely on you, the condition of your product(s), and whether or not it is returned in all original boxes with all original accessories.
*Important* The below information is not our full return policy, simply the return and restocking fee schedule. Please view our full return policy here.
*Important* Any order cancelled prior to shipment will incur a processing fee of 5% of the order value.
Free Exchanges
(this policy excludes outlet center items and accessories)
The beauty of our 365-day policy is it accounts for "upgrade-itis". Say you get a heat exchanger espresso machine, use it for a while and decide you really need a dual boiler instead. Or vice-versa? With this policy, you are free to exchange your item(s).
Who pays the return shipping on exchanges?
If upgrading - we do. Downgrading? You do.
Return Shipping
Return shipping is the responsibilty of the customer unless your order arrived defective, damaged, or you are exchanging your item(s) for something else.
You can, however, purchase shipping labels from us if you'd prefer as we receive discounts from UPS and FedEx. If you do not purchase a label from us it is highly recommended to insure your return shipment for the full value of your order. If you do not do this and the item(s) arrive back to us in poor condition or severely damaged, we will not be able to refund you, you'll need to file a damage claim with the carrier.
Exchanges - Cliff & Pebble covers return shipping costs when upgrading only.
OUTLET CENTER ITEMS - Outlet center items come with a 14-day return policy from the date of purchase. To avoid a restocking fee, items must be shipped back to us at your expense in all original packaging. All original accessories must also be included in your return shipment. Should these terms not be followed, we reserve the right to charge a restocking fee of up to 20% of the original purchase price.
COMMERCIAL PRODUCTS - These are unfortunately final sale and cannot be returned.
ACCESSORIES - Accessories are unfortunately final sale and cannot be returned.
COFFEE - Coffee is unfortunately final sale and cannot be returned.
CANCELLATION - Cancelling an order prior to shipment will incur a 5% processing fee to be deducted from your refund. The reason for this is we are not refunded these fees when an order is cancelled.
Your questions, answered.
The customer. Unless your order arrived damaged or defective.
Yes. The following items are excluded:
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Outlet center items - these come with a 14-day return policy
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Commercial espresso machines & grinders - final sale.
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Accessories - final sale.
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Coffee - final sale.
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Items purchased on a third-party website outside of www.cliffandpebble.com
No, not even close.
Most dealers claim to have some sort of a risk-free 30 day only trial however what they don't tell you (at least not in plain sight) is that should you decide to return your gear even within the 30 day timeframe, not only do YOU have to pay to have it come back but you'll most likely also be charged a 10% restocking fee just for the pleasure.
Your product(s) can be used however the following must also be true in order to qualify for a return:
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You must have all original boxes
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You must return all original accessories that may have come with your machine or grinder
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You must return any free item(s) you were awarded with your order
Items returned after 30 days will additionally go through a small inspection once we receive the machine to determine it's condition.
Either - the choice is yours.
Should you opt for an exchange/store credit, you will not be charged a restocking fee at any time however the value of you gear will be determined by us after a brief inspection upon receipt.
Take the following steps to ensure you get the max refund/store credit:
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Keep your boxes in excellent condition
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Be sure to return everything including all accessories
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Be sure to return any items that were awarded for free with your order
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If returning an espresso machine, drain the boilers entirely prior to repacking. Ask us for help if you need.
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Clean your product(s) as best you can
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Pack your product(s) using as much packing material as possible. Consult with your local UPS or FedEx stores for assistance.