365 Day In-Home Trial

How it works:

This policy is valid only on orders placed on or after October 28th, 2022 and is not valid on outlet center items.

Doesn't everyone offer 365 day returns?

Nope.

At Cliff & Pebble, we proudly offer a 365-day return policy because we believe in providing our customers with the utmost satisfaction and peace of mind. We understand that our products may require time and dedication to fully learn and determine if they align with your needs and preferences.

Unlike many of our competitors, who impose strict limitations on product returns, we firmly believe that customers deserve the opportunity to use our products and assess their suitability. It seems absurd to us that some companies prevent customers from even using the product before making a return decision. We value your experience and want you to have the chance to truly evaluate our offerings.

We recognize that purchasing our products is an investment, both financially and emotionally. Life is unpredictable, and unforeseen circumstances can arise that may affect your decision to keep or return a product. By offering a generous 365-day return policy, we aim to alleviate any concerns or hesitations you may have about committing to our products. We want you to feel confident in your purchase and have the freedom to make the right choice for yourself.

Above all, we believe that if you don't love a product, you shouldn't be obligated to keep it. We want you to be completely satisfied and genuinely enjoy your experience with our products. Our 365-day return policy is a testament to our commitment to your satisfaction and our confidence in the quality and value of our offerings.

Please read our return policy in full here.

Any item canceled before shipment will incur a 3% credit card processing fee.

If exchanging an item instead of a return, you will not be charged a restocking fee.

* depends on condition, whether or not item(s) are returned in all original boxes and includes all original accessories and free gifts.

** subject to inspection. Item(s) must be in all original boxes, include all original accessories and free gifts.

Any item returned before use or delivery is subject to a 20% restocking fee. Should you decide to opt for an exchange, you will not be charged a restocking fee at any time however the value of your gear will be determined by us once we inspect it.

Not valid on outlet center items, accessories, gift cards, or items purchased outside of www.cliffandpebble.com

Your questions, answered.

Doesn't everyone offer 365 day returns?

No, not even close.

Most dealers claim to have some sort of a risk-free 30 day only trial however what they don't tell you (at least not in plain sight) is that should you decide to return your gear even within the 30 day timeframe, not only do YOU have to pay to have it come back but you'll most likely also be charged a 10% restocking fee just for the pleasure.

With us, not only do we cover return shipping within 30 days but we also allow our customers to return product(s) for an entire year.

Average cost to ship an espresso machine - $225

What are the requirements?

Your product(s) can be used however the following must also be true in order to qualify for a return:

You must have all original boxes
You must return all original accessories that may have come with your machine or grinder
You must return any free item(s) you were awarded with your order

Items returned after 30 days will additionally go through a small inspection once we receive the machine to determine it's condition.

Do I get a refund or store credit?

Either - the choice is yours.

Should you opt for an exchange/store credit, you will not be charged a restocking fee at any time however the value of you gear will be determined by us after a brief inspection upon receipt.

What can I do to make sure I get the highest refund possible?

Take the following steps to ensure you get the max refund/store credit:

Keep your boxes in excellent condition
Be sure to return everything including all accessories
Be sure to return any items that were awarded for free with your order
If returning an espresso machine, drain the boilers entirely prior to repacking. Ask us for help if you need.
Clean your product(s) as best you can
Pack your product(s) using as much packing material as possible. Consult with your local UPS or FedEx stores for assistance.

When will my refund be applied?

Please allow between 3 and 5 business days for inspection and your refund to be processed.

This policy is valid only on orders placed on or after October 28th, 2022 and is not valid on outlet center items.