You have an entire year.
Included with all brand new espresso machine and grinder purchases.
Exclusively at Cliff & Pebble.
Return within 30 days
Restocking fee? 5%**
Return within 60 days
Restocking fee? Yes** (not to exceed 10%)
Return within 120 days
Restocking fee? Yes** (not to exceed 15%)
Return within 365 days
Restocking fee? Yes** (not to exceed 20%)
Return Shipping - return shipping is the responsibilty of the customer. This, along with any restocking fee is waived if you are upgrading to a product of higher monetary value.
**we reserve the right to alter any restocking fee in the event your product(s) are not returned in their original boxes, or are missing items. The amount charged will depend entirely on you, the condition of your product(s), and whether or not it is returned in all original boxes with all original accessories.
How We Stack Up
| Competitor A |
|
Competitor B | |
|---|---|---|---|
| Return Window | 30 days | 365 days | 7 days |
| Restocking Fee | 10% | 5% if returned within 30 days | 20% |
| Condition | Unopened | Can be used | Unopened |
| Exchanges | ✗ | ✓ | ✗ |
| Price Match | ✓ | ✓ | ✓ |
| Return Shipping | ✗ | Free, when upgrading. | ✗ |
Your Questions, Answered.
Yes, we do—and we're proud to be the only espresso machine retailer in the U.S. to offer a 365-day, no-hassle return and exchange policy. If you're not 100% satisfied with your espresso machine or grinder, you can return, upgrade, or downgrade it within an entire year.
Our 365-day return policy applies to espresso machines and grinders purchased directly from Cliff & Pebble, excluding items marked as final sale (e.g., Outlet Center items, refurbished units, accessories, and coffee). Your item must be in working condition, free of excessive wear, and sent back in their original boxes.
Absolutely. If you decide you'd rather upgrade to a higher-end machine or downgrade to a simpler model, you can exchange your original unit for something else—even months after your purchase.Upgrading? we pay the return shipping.
Yes. If upgrading to a product of higher monetary value, we then cover return shipping costs.
Yes! Unlike most retailers, we allow returns of used equipment as long as the machine is in good working condition and not excessively worn or damaged. We understand that you need time to truly experience your equipment.
Restocking Fees
That depends on when your item is returned. Please scroll above to see restocking fee schedules.
We get it—restocking fees aren't fun.
We don’t like them either, and we do everything we can to keep them to a minimum. If you return your item in excellent condition, we’ll make sure any fee is as low as possible.
Want to avoid restocking fees altogether? You’ve got options:
1. Return your item within 30 days of purchase
2. Exchange it for another item of equal or greater value
3. Opt for store credit instead of a refund
We’re here to make your experience easy, flexible, and fair.