Shipping & Delivery
The delivery time for your order will depend on several factors, including your shipping address and the specific brand of product you ordered. Typically, orders are delivered within 2 to 7 business days. However, please keep in mind that unexpected delays can occur due to factors such as weather conditions or high shipping volumes. If you have any concerns about the delivery of your order, please don't hesitate to contact our customer support team for assistance. We appreciate your business and look forward to serving you.
Any order $99 or above will not be charge shipping.
Under $99, a $17.50 flat fee will be charged.
Cliff & Pebble mainly uses UPS and FedEx.
Our main fulfillment center is located in Everett, WA. We also have distribution facilities in New York, Indiana, and Utah. We do not stock product in our Chicago office.
We do our best to get any order placed before 1pm est out same-day however this is not a guarantee. Products like espresso machines need to be bench tested prior to shipment. This process can sometimes delay shipment. We will keep you informed of any and all delays to your order.
We no longer offer expedited shipping, unfortunately. The reason being too many machines came back damaged when we did. Due to the fragile nature of our products, expedited shipping is simply not advisable in any case.
We do not ship outside the Continental USA at this time. Any order shipped outside this area will result in a voided warranty and a forfeit of our return policy.
Should it come to our attention your product(s) were shipped outside the continential USA, your warranty will be voided. Cliff & Pebble will not be responsible for return shipping costs either. Our products are meant to be sold and used in the USA ONLY.
365 Day Returns
No catch. Cliff & Pebble is the only dealer to offer a true, 365-day return policy. As an added bonus, if your order is returned within 30 days of purchase, we'll even pay the return shipping postage.
View the policy in full here.
Items excluded from our 365-day return policy: Outlet Center Items, accessories, items purchaed on a third-party website.
As long as your gear is returned within 30 days of purchase, all accessories and free gifts are included and your item(s) are in all original packaging, you will not be charged a single penny.
Items returned after 30 days will incur a restocking fee. The amount will depend on the condition of your item.
If within 30 days of purchase - Cliff & Pebble.
After 30 days - the customer.
We understand how costly and time consuming this process can be. Because of this, C&P customers are given the opportunity to purchase return shipping labels from us as we receive generous discounts from our carriers. We do not profit from this in any way and are happy to show you the shipping receipts if requested.
Any item that was purchased as brand-new, isn't an accessory, or was purchased on www.cliffandpebble.com.
Outlet center items, accessories, items ordered on third-party marketplaces.
To initiate a return, simply contact our customer service team and provide your order number and the reason for your return. They will provide you with instructions on how to proceed.
Once we are back in possession of your item(s), please allow 3 to 5 business days for your refund to be applied.
Up to you!
We are happy to extend a credit or apply the refund to your original payment method.
Yes, we offer exchanges for items that are in their original condition and packaging. Simply contact our customer service team to initiate an exchange.
If exchanging instead of returning, you will not be charged any sort of restocking fee.
Yes, however a restocking fee of up to 10% will apply.
Absolutely. We fully expect you to try your new gear out to determine if it's for you. If not, we'll take it back!
This purely depends on your location and the brand of the product(s) you're purchasing.
Illinois residents are the only customers who will 100% be charged sales tax.
Want to know if you'll be charged sales tax? Contact us at any time.
Sales tax is calculated based on the rate set by your state and local laws. This rate can vary depending on your location and the type of product or service being purchased.
Sales tax laws vary by state and can include taxes on shipping and handling fees. If your state requires sales tax to be charged on shipping and handling fees, then we will include that tax in your order.
If you are tax-exempt, please contact our customer service team before making your purchase. We will require documentation of your tax-exempt status before we can process your order without charging sales tax.
In most cases, sales tax is non-refundable. However, if you believe that you were charged sales tax in error, please contact our customer service team for assistance.
Sales tax is based on the location where the purchase is shipped to. If you move to a different state after making a purchase, you will still be responsible for paying any sales tax that was charged at the time of purchase.
We are responsible for collecting and remitting sales tax to the state on your behalf. We will ensure that the appropriate sales tax is collected and remitted according to the laws of your state.
Yes, we offer a price matching policy to ensure that our customers always get the best value. If you find an identical product for a lower price at a competitor, we will match that price assuming certain conditions are met.
Espresso machines and grinders. We do not match the prices of accessories.
The competing company must be an authorized dealer located in the United States, the item must be 100% brand new (we do not match sale or outlet items), and cannot be from a third-party auction website.
The more proof, the better.
Receipts, screenshots, emails, chat transcripts.
You MUST be able to prove you've actually received an offer from a competing retailer in the United States.
If you've found a lower marked price, we will refund you the difference.
However, should you buy from us and use your purchase to get a better deal from a competitor, you will be charged a 10% restocking fee to cancel your order or return it.
No, we do not offer price matching for clearance or sale items.
We will only match the price of identical products that are currently in stock at the competitor.
No, price matching cannot be combined with other promotions or discounts.
Who is Cliff & Pebble?
- Personalized service: At Cliff & Pebble, we pride ourselves on our personalized service. Our knowledgeable and friendly team is always available to answer your questions and provide expert guidance to help you find the perfect coffee equipment and supplies to meet your needs.
- 365-day return policy: We offer a generous 365-day return policy that is unmatched by our competitors. This gives our customers the freedom to shop with confidence, knowing that they can return any item for any reason within a full year of purchase.
- High-quality products: We only offer high-quality coffee equipment, supplies, and accessories from the most reputable brands in the industry. We carefully select each product to ensure that it meets our high standards for quality and performance.
- Competitive pricing: We strive to offer our products at competitive prices, so our customers can enjoy exceptional value for their money. Plus, we offer free shipping on orders over $50, which makes shopping with us even more convenient.
- Expert guidance: Our team includes experienced baristas and coffee enthusiasts who are passionate about helping others achieve a great cup of coffee. We offer expert guidance on everything from choosing the right equipment to brewing techniques and coffee recipes.
Overall, Cliff & Pebble is the perfect destination for anyone who is serious about coffee and wants personalized service, high-quality products, and exceptional value.
Yes, it's true, we are relatively new on the block.
Founded in 2015, we've quickly grown to become one of the largest importers and resellers of prosumer espresso equipment in the United States.
Cliff and Pebble is a premier online retailer of high-quality coffee equipment, supplies, and accessories. Our mission is to provide our customers with exceptional products and personalized service that is unmatched by our competitors. We pride ourselves on our generous 365-day return policy, which gives our customers the freedom to shop with confidence. At Cliff & Pebble, we believe that everyone deserves a great cup of coffee, and we are committed to helping our customers achieve that goal with our extensive selection of products and expert guidance. Whether you are a seasoned barista or a coffee enthusiast just starting out, we are here to help you find the perfect equipment and supplies to suit your needs.
Please contact an espresso expert at (800) 410-8867 to discuss any and all ongoing promotions.
We do not at this time.
By Phone: (800) 410-8867, Monday through Friday 9am to 5pm (cst)
By Email: email@example.com
Live Chat: Click on the chat bubble on the bottom right-hand side of your screen.
Please contact an espresso expert at your earliest convenience. Have your coupon code handy.