Contact us informing us, with as much detail as possible, with what is going on with your gear. We'll first troubleshoot via the phone or email depending on the issue. If the machine needs to be sent in for repair work, we'll go down that route.
Unless noted otherwise on your order receipt, all our products come complete with a 1 year manufacturers warranty. Most espresso machines, however, come with a two year warranty. Check your order receipt for the extended warranty if applicable.
Open box/refurbished items come with a one year warranty unless noted otherwise.
**Rocket Espresso 3 Year Warranty - If your order was placed on or after August 14, 2019, you have a 3 year warranty on your Rocket Espresso machine. Orders placed before come with a 2 year warranty.
Cliff & Pebble is responsible for shipping a product under warranty for the first year. After that, shipping cost is the responsibility of the customer. Shipping your machine outside the continental USA will VOID your warranty. Cliff & Pebble will not be responsible for shipping, repairs or anything involved with a machine located outside the continental USA.
If your product is no longer under warranty, we're happy to help however all the costs are your responsibility (shipping, labor, parts, etc).
Baratza prefers to handle all warranty claims directly. Please contact us first to coordinate an issue with any Baratza grinder purchased from Cliff & Pebble.