Contact us informing us, with as much detail as possible, with what is going on with your gear. We'll first troubleshoot via the phone or email depending on the issue. If the machine needs to be sent in for repair work, we'll go down that route.
Unless noted otherwise on your order receipt, all our products come complete with a 1 year manufacturers warranty. Most espresso machines, however, come with a two year warranty. Check your order receipt for the extended warranty if applicable.
Open box/refurbished items come with a one year warranty.
**Rocket Espresso 3 Year Warranty - If your order was placed on or after August 14, 2019, you have a 3 year warranty on your Rocket Espresso machine. Orders placed before come with a 2 year warranty. Excludes open box/sale items.
*applies to orders placed on or after April 21, 2020*
Should a machine/grinder need to come in for warranty work, Cliff & Pebble is responsible for shipping both ways for the first 90 days. After that, shipping cost is the responsibility of the customer. Shipping your machine outside the continental USA will VOID your warranty. Cliff & Pebble will not be responsible for shipping, repairs or anything involved with a machine located outside the continental USA.
If your product is no longer under warranty, we're happy to help however all the costs are your responsibility (shipping, labor, parts, etc).
Packing Your Machine
Failing to pack your machine with sufficient protective material and in original boxes can result in severe damage to your product. Do not skimp on packing material. Should your machine arrive to us damaged, we will have to file a damage claim with the shipping carrier. This process can take over 30 days to complete. During this time, you will be without your machine/grinder.
Please contact us if you need assistance packing your machine or have any questions whatsoever.
We try to get machines fixed as quickly as possible. Our service partners are the best at what they do and will ensure your machine/grinder is working perfectly before shipping it back to you.
Once we're in receipt of your machine, please allow 5 to 7 business days at a minimum for your machine to be repaired. More serious issues may take longer.
Unfortunately, we do not provide repair services for products we did not sell. Please contact the dealer you purchased from.
No. You will unfortunately need to work this out with the dealer from whom you purchased from.
Baratza prefers to handle all warranty claims directly. Please contact us first to coordinate an issue with any Baratza grinder purchased from Cliff & Pebble.