Your order has been received. We'll take it from here. But please review the below information. Also, it is recommended to read our return policy in full to avoid any confusion should you not be in love with your new gear once it arrives!
There may be excess water in or outside your machine upon arrival.
Do not panic. This is normal.
Remember - Cliff & Pebble bench tests our machines before shipping them to you. We do this to ensure the machine is fully functional after it's long journey from Italy! Our warehouse crew does the best they can at draining the boilers however sometimes there is excess water in the boiler. During shipping, this water may leak out. It's nothing to worry about and we can assure you you were not sent a used machine!
**a signature WILL BE REQUIRED for delivery**
1. Keep the boxes.
And all packing material.
Should you ever need to ship your machine in to us for warranty repairs, you will be wanting these. It's of course ok to break the boxes down however store them for future use.
Our return/exchange policy states any damage must be reported within the first 7 days of receipt. If you machine was shipped on a pallet via freight, write of brief description of the damage on the Bill of Lading and report it to us immediately.
Send photos/videos to firstname.lastname@example.org and reference your 4 digit order number in the subject line.