You have an entire year.

included with all brand new espresso machine and grinder purchases.

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Return within 30 days

Restocking fee? No**

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Return within 60 days

Restocking fee? Yes** (not to exceed 10%)

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Return within 120 days

Restocking fee? Yes** (not to exceed 15%)

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Return within 365 days

Restocking fee? Yes** (not to exceed 20%)

Your Questions, Answered.

Yes, we do—and we're proud to be the only espresso machine retailer in the U.S. to offer a 365-day, no-hassle return and exchange policy. If you're not 100% satisfied with your espresso machine or grinder, you can return, upgrade, or downgrade it within an entire year.

Our 365-day return policy applies to espresso machines and grinders purchased directly from Cliff & Pebble, excluding items marked as final sale (e.g., Outlet Center items, refurbished units, accessories, and coffee). Your item must be in working condition, free of excessive wear, and sent back in their original boxes.

Absolutely. If you decide you'd rather upgrade to a higher-end machine or downgrade to a simpler model, you can exchange your original unit for something else—even months after your purchase.Upgrading? we pay the return shipping.

Yes. If upgrading to a product of higher monetary value, we then cover return shipping costs.

Yes! Unlike most retailers, we allow returns of used equipment as long as the machine is in good working condition and not excessively worn or damaged. We understand that you need time to truly experience your equipment.

Because we believe buying a premium espresso machine should be risk-free and pressure-free. Our 365-day return policy exists to eliminate buyer’s remorse and give you true peace of mind, something no other espresso equipment retailer provides.

Restocking Fees

That depends on when your item is returned. Please scroll above to see restocking fee schedules.

We get it—restocking fees aren't fun.

We don’t like them either, and we do everything we can to keep them to a minimum. If you return your item in excellent condition, we’ll make sure any fee is as low as possible.

Want to avoid restocking fees altogether? You’ve got options:

1. Return your item within 30 days of purchase
2. Exchange it for another item of equal or greater value
3. Opt for store credit instead of a refund

We’re here to make your experience easy, flexible, and fair.