The Cliff & Pebble Promise

Buy with
365 days of confidence.

The longest return window in the espresso industry. Included automatically — no asterisks, no membership required — on every brand new espresso machine and grinder we sell.

Included Free · No Catches
The Full Policy

Return on your schedule, not ours.

Every window below comes with the option to return or exchange. Restocking fees increase the longer you wait — but exchanges to a higher-value product are always free, at any point.

30
Days Restocking fee
5%
60
Days Restocking fee
Up to 10%
120
Days Restocking fee
Up to 15%
Full Window
365
Days Restocking fee
Up to 20%

Return shipping is the responsibility of the customer. However — if you're upgrading to a product of equal or higher value, return shipping and any restocking fee are waived entirely. That's what "free exchanges" actually means.

**Restocking fees can be increased if the product is not returned in its original packaging with all original accessories included. The fee amount depends on the condition of the item and completeness of the return. We'll always tell you the fee before you commit.

The Part Nobody Else Offers

Upgrading?
Everything's free.

If you buy a machine and realize you want something better — at any point in your 365-day window — we will waive return shipping and any restocking fee, completely. You pay nothing to trade up. Most retailers won't touch this. We put it in writing.

  • Return shipping waived when upgrading to a higher-value product
  • Restocking fee waived on all qualifying upgrades
  • No time limit — applies throughout the full 365-day window
  • We handle the logistics — call us and we walk you through it
  • Applies to machines and grinders across all brands we carry
365
Day return
window
$0
Cost to upgrade
to a better machine
14+
Years selling
espresso machines
3yr
Full warranty
included free
How We Stack Up

The honest comparison.

We sell the same brands as other retailers. The difference is what happens after you buy.

Most Retailers Cliff & Pebble Large Marketplaces
Return Window 30 days 365 days 30 days
Free Exchanges ✕ ✓ ✕
Restocking Fee on Returns 10–20% 5–20% (waived on upgrades) 15–25%
Pre-Purchase Expert Advice ✕ ✓ ✕
Warranty Support Handled By The Manufacturer Us Directly The Manufacturer
No Sales Tax (most orders) ✕ ✓ ✕
Free Shipping Sometimes Orders $99+ Sometimes

Competitor policies based on publicly available information. Policies vary and are subject to change.

The Process

Returns are easy on purpose.

We want you to buy with zero hesitation. That means making the return process as simple as the purchase.

Step 01
Call or email us

Reach out to our Chicago team at 800-410-8867 or via email. Tell us what you want to return or exchange. We'll confirm eligibility and walk you through your options — including whether an upgrade might make more sense.

Step 02
Pack it up

Repack the machine in its original box with all original accessories and documentation. The better the condition it's returned in, the lower any applicable restocking fee — or none at all if you're upgrading.

Step 03
Ship & done

Ship your machine back to us fully-insured. Once we receive and inspect the machine, we process your refund or get your new machine on its way — typically within 2–3 business days of receipt.

Common Questions

Everything you're wondering.

Yes — all brand new espresso machines and grinders purchased from Cliff & Pebble are covered. This includes every brand we carry: Lelit, Rocket Espresso, Breville, Eureka, Turin, and all others. The policy does not apply to open-box or refurbished items, which have their own stated return windows.
If you return a machine and purchase a replacement of equal or greater value, we waive return shipping and the restocking fee. For example: you buy a Lelit Mara X and later decide you want the Bianca V3 — we cover the return costs. You simply pay the difference in price. This applies at any point within your 365-day window.
Yes. The whole point of a 365-day in-home trial is that you use it. We expect machines to have been operated. What matters is that it's returned in good working condition, in its original packaging, with all original accessories. Restocking fees account for any reasonable wear and condition — we'll always tell you the fee before you commit to a return.
For straight returns, return shipping is the customer's responsibility. For exchanges to a higher-value product, return shipping is waived. We'll coordinate the logistics either way — you won't be left figuring out how to ship a 40-pound espresso machine on your own. Call us and we'll walk you through it.
Once we receive and inspect the returned item, we process your refund within 2–3 business days. Depending on your bank or card issuer, the credit typically appears within 5–7 business days of processing. We'll email you confirmation when it's done.
That's a warranty matter, not a return. Every machine we sell comes with a minimum 2-year manufacturer warranty, and we carry that warranty through our team directly — meaning you call us, not the manufacturer. We also offer a 3-year warranty on all Lelit and Rocket Espresso machines. If it breaks, we take care of it. Learn more about our warranty policy.
Zero Risk. Full Year.

The machine you'll
love — or we'll fix it.

We've been doing this since 2010. In that time we've sold thousands of machines and taken back a small fraction. The return policy isn't a liability — it's proof we stand behind what we sell and the advice we give. Buy with confidence.

Shop Espresso Machines 📞 800-410-8867
365-Day Returns Free Exchanges Free Shipping $99+ 3-Year Warranty No Sales Tax Price Match