Why Cliff & Pebble

Same machine.
Same price.
A very different dealer.

Every authorized dealer sells these machines at the same advertised price. The difference is what happens after you buy. Here's exactly what you get with us.

365-day in-home trial Most specialty retailers: 30 days
Drawn to scale

Your return window, side by side.

Cliff & PebbleIn-home trial
365 days
Typical retailerReturn window
30
30 days, then it's yours
335 more days to make sure it's the right machine for your kitchen.
Side by side

Where the difference shows up.

Same machine, same advertised price. Here's what changes depending on where you buy it.

What you get
Return window
Exchanges
Sales tax
Price match
Authorized dealer & full warranty
Extended warranty
Buy hereCliff & Pebble
365 days
Anytime in your first year
Not collected in most states
Yes, against authorized dealers
Always
Available on machines and grinders
ElsewhereTypical online retailer
30 days
Within the return window, often with fees
Usually collected
Varies
Varies. Marketplace sellers often aren't.
Varies

Returns and exchanges require the original packaging. Sales tax collection varies by state.

The details

What each promise means.

  • Return it, exchange it, or keep it.

    Use your machine or grinder in your own kitchen for up to a full year. Not right? Send it back, or exchange it for a different machine at any point in your first year.

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    Returns and exchanges require the original packaging, so keep the box for the first year.

  • No sales tax in most states

    We don't collect sales tax in most states. Collection varies by state.

    Example: at an 8% rate, a $2,499 machine would add$199.92
  • Price match

    Found it for less at an authorized dealer? We'll match it. No codes, no games.

  • Authorized dealer

    Your machine carries its full manufacturer warranty.

    • Lelit
    • Rocket Espresso
    • Eureka
    • Turin
  • Extended warranty

    Add extended coverage any time while your manufacturer warranty is still active. Once factory coverage ends, the option closes.

  • Talk to a real person before you buy.

    Honest advice on which machine fits your kitchen and the way you make coffee.

A note from the founder

"My own espresso machine arrived damaged. I went straight to the manufacturer in Italy to make it right. Eleven years later, that's still how we run this place."

Matthew D.Founder, Cliff & Pebble
Questions

The fine print, in plain English.

Still wondering about something? Call 800-410-8867 or email sales@cliffandpebble.com.

What do I need to return a machine?

The original packaging. Hold onto the box and inserts for your first year.

Is your price higher to cover all this?

No. We sell at the same advertised price as every authorized dealer.

Can I exchange for a different machine?

Yes, at any point in your first year. Call or email us and we'll set it up.

Will I pay sales tax?

We don't collect sales tax in most states. If tax applies to your order, it's calculated at checkout from your shipping address, so you'll see it before you pay.

Can I add an extended warranty later?

Yes, as long as your manufacturer warranty is still active. Once factory coverage ends, the option closes.

Pick your machine. Take a year to be sure.

Same price as everywhere else. A very different dealer.

Or talk it through: 800-410-8867